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1. Definitions and interpretations

“Agreement”: these terms and conditions of business (“T&Cs”) pertaining to the Services provided.

“Client”: person to whom the Services are provided.

“Company”: Healthcare Ventures Group Limited (company number 12569976 ) with registered office at 17 Cleeve Wood road, Downend, Bristol BS16 2SF

“Practitioners”: the professionals who deliver the Services at the Company’s premises.

“Services”: the services to be provided under the Agreement as listed at

“Credit Bundle”: a voucher purchased by the Client for the bulk provision of Services at reduced fees. All terms related to Credit Bundles apply to all specific products, unless otherwise stated.

“Working Day”: every week day apart from Sunday or statutory holidays where Services are provided.

2. Fees and costs

2.1 Fees payable by the Client for the Services shall be the fees chargeable by the Company for such Services current at the date of provision. The Company is entitled to collect and receive fees on behalf of the Practitioners.

2.2 Fees payable by the Client for a Credit Bundle shall be the fees chargeable by the Company current at the date of provision.

3. Credit Bundles

3.1 Credit Bundles are non-refundable.

3.2 Credit Bundles are valid for 24 months from the date of purchase as standard however other products may have differing validity periods where otherwise stated. Any unused credits following these periods will be lost.

3.3 Credit Bundles can be used to purchase all Practitioner Services apart from Custom Foot Orthotics.

3.4 Credit Bundles are to be used by a single Client unless otherwise stated. Credit Bundles can be shared by up to four named Clients on request.

3.5 Credit Bundles can not be used to make purchases in the shop or café.

4. Terms of payment

4.1 Except where otherwise agreed in writing fees for the Services shall be due and payable by the Client either in advance, or immediately following the provision of the Services.

4.2 Except where otherwise agreed in writing fees for an Credit Bundle shall be due and payable by the Client in advance of receiving the Services. The total amount must be paid in full (or using an agreed payment over 3, 6 or 12 months facility) and is non-refundable.

5. Cancellations

5.1 Appointments can be moved or cancelled free of charge providing the request is made more than 48 hours prior to the appointment.

5.2 If a client should cancel their appointment within 48 hours of the appointment, they will be charged in full. Alternatively, a client is able to move the appointment time, subject to a 50% cancellation fee.

5.3 Cancellation or rescheduling fees will be issued as supplementary fee invoice to the client and are to be paid in full to the within 15 days of the date of the issued invoice. If the client has a Credit Bundle, the fee will be deducted from their credit account automatically.

5.4 In the case of extenuating circumstances, a client may appeal cancellation charges by submitting a Cancellation Appeal Form, which can be requested from a member of our reception team. A decision on the outcome of a client’s appeal may take up to 10 working days.

6. Provision of Services

The Company’s catalogues, brochures, leaflets or other correspondence including information published on the Company’s website are not binding and reasonable variations may be made to the Services without notice, and the Services so varied shall be accepted as complying with the Agreement.

7. Warranties and representations

Each party warrants and represents that, as at the date of this Agreement, it has full capacity and authority to enter into this Agreement. If requested, the Company may help the Client to choose medical services or other Services but Company does not provide any warranties that such Services will be fit for the Client’s purpose and assessment and selection of the Services remains the Client’s ultimate responsibility. No statement, description, information, condition or recommendation contained in any Company catalogue, price list, website, advertisement or communication or made verbally by representatives of the Company shall be construed to vary in any way any of the terms of this Agreement. All other warranties (express or implied) are hereby excluded to maximum extent permitted by applicable law.

8. Modifications and additional terms

The Company reserves the right to modify these T&Cs without prior notice. When changes are made the Company will post them on this page of the Company’s website (www.lyfehealth/terms).

9. Governing law and dispute resolution

The Agreement shall be governed by English Law. Any dispute under this Agreement shall be submitted to the exclusive jurisdiction of English courts.

10. Contact

By registering with Lyfe Health and accepting the terms and conditions, you are agreeing to receive general contact from  Lyfe Health. This includes information such as booking confirmations, appointment reminders and contact relating to your treatment support. This does not include unrelated promotions or marketing. You can select your preferred means of contact and control the type of communication you receive from Lyfe Health by Managing your preferences via your online portal login. For information or support on how to do this please contact your local branch.

11. Other terms

11.1 Force majeure: The Company shall be entitled to delay or cancel the delivery of Services or to reduce the amount of Services delivered if it is prevented from or hindered in or delayed in the provision of Services through any circumstances beyond its reasonable control including strike, lock-out, accident, war, government action, national emergency, act of terrorism, protest, riot, civil commotion, explosion, flood, epidemic, fire.

11.2 The Company’s privacy statement at will apply.

11.3 The Company may assign or sub-contract its obligations or rights under this Agreement to a competent third party in whole or in part.

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